FAQ
Q: Are your cat toys safe for all cats? A: Yes, all our cat toys are designed with safety as a top priority. We use non-toxic, pet-safe materials that are free from harmful chemicals, making them suitable for cats of all ages, from kittens to senior cats. However, we recommend supervising your cat during playtime, especially with interactive wands (which may have small attachments like feathers) and smaller scratch balls, to prevent choking or injury. If a toy becomes damaged or broken, discard it immediately.
Q: How do I know which toy is best for my cat? A: Our toys are designed to cater to different cat personalities and play styles. Interactive wands are perfect for cats who love to chase, pounce, and hunt—ideal for engaging shy or less active cats. Scratch balls satisfy your cat’s natural urge to scratch while providing bouncy, solo play. Flying discs are great for energetic cats who enjoy running and jumping, both indoors and outdoors. If your cat has specific preferences (e.g., loves crinkly sounds or soft textures), check the product descriptions for details on each toy’s features.
Q: Can I cancel or modify my order after placing it? A: We process orders quickly (within 1-2 business days) to ensure prompt delivery, so we cannot guarantee order cancellations or modifications after placement. However, if you contact us immediately after ordering, we will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order has been shipped, we cannot cancel or modify it, and you will need to follow our return process if needed.
Q: What should I do if my order arrives damaged or missing items? A: We package all our cat toys carefully to ensure they arrive in perfect condition. If your order arrives damaged, or if items are missing, please report the issue within 3 business days of delivery. We may request photos of the damaged items or packaging to assist with our investigation. Once verified, we will arrange for a replacement, refund, or store credit (excluding shipping costs) at our discretion. We cannot accept claims for damage or missing items after 3 business days of delivery.
Q: Do you ship internationally, and what are the additional costs? A: Yes, we offer international shipping to most regions worldwide. Standard international shipping times typically range from 10-20 business days, while expedited shipping (for an additional fee) takes 5-10 business days. Please note that international orders may be subject to customs duties, taxes, or fees imposed by your country’s customs office. These charges are not included in your order total or shipping cost, and we have no control over them—we recommend checking with your local customs authority for details before ordering.
Q: How long will it take for my order to arrive? A: Order processing takes 1-2 business days (excluding weekends and public holidays). After processing, domestic orders typically arrive within 5-10 business days via standard shipping or 2-4 business days via expedited shipping. Shipping times are estimates provided by our logistics partners and may be delayed by factors like weather, customs, or carrier disruptions. You will receive a tracking number once your order ships to monitor its progress.
Q: Are your cat toys durable? A: Yes, we prioritize durability in our toy designs to withstand even the most enthusiastic play. Our scratch balls are made from tough, wear-resistant materials to handle frequent scratching, while our flying discs are lightweight yet sturdy to resist bending or breaking. Interactive wand handles are flexible but durable, and attachments are secured to minimize detachment. While no toy is indestructible (especially for cats who love to chew), our products are designed to last longer than standard cat toys.